Dispute Resolution
Alternative Dispute Resolution (ADR) for consumer disputes encompasses mediation, conciliation, and arbitration.
These are primarily Consumer Conflict Resolution Centers that resolve disputes through mediation, conciliation, and arbitration, either for free or at reduced costs. They provide free information on consumer issues and offer consumers the opportunity to turn to official entities for assistance in resolving or guiding conflicts before resorting to legal proceedings in courts.
Alternative dispute resolution is typically less expensive, less formal, and faster than the judicial process.
CIMAAL (Information, Mediation, and Arbitration Center for Consumer Conflicts in the Algarve)
https://www.consumoalgarve.pt/index.php/pt/
Avª. 5 de Outubro, nº. 55, R/C Dtº.
8000-075 Faro, Portugal
Phone: 289 823 135 (National landline call)
Email: info@consumoalgarve.pt
Porto
CICAP (Consumer Information and Arbitration Center of Porto)
www.cicap.pt
Center
CACRC (Arbitration Center for Consumer Conflicts in Coimbra)
www.centrodearbitragemdecoimbra.com
Lisbon
CACCL (Consumer Conflict Arbitration Center of Lisbon)
www.centroarbitragemlisboa.pt
Alentejo
CNIACC (National Center for Information and Arbitration of Consumer Conflicts)
Madeira
CACCRAM (Consumer Conflict Arbitration Center of the Autonomous Region of Madeira)
For more information, you can access the Consumer Portal: https://www.consumoalgarve.pt/index.php/pt/
The European Union has created a website to help consumers submit their complaints about any disputes they are involved in.