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(+351) 914 736 965 (*) info@seafaris.pt
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Dispute Resolution

Dispute Resolution

ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES

Alternative Dispute Resolution (ADR) for consumer disputes encompasses mediation, conciliation, and arbitration.

What are Alternative Dispute Resolution Entities for Consumer Disputes?

These are primarily Consumer Conflict Resolution Centers that resolve disputes through mediation, conciliation, and arbitration, either for free or at reduced costs. They provide free information on consumer issues and offer consumers the opportunity to turn to official entities for assistance in resolving or guiding conflicts before resorting to legal proceedings in courts.

Alternative dispute resolution is typically less expensive, less formal, and faster than the judicial process.

Algarve

CIMAAL (Information, Mediation, and Arbitration Center for Consumer Conflicts in the Algarve)

https://www.consumoalgarve.pt/index.php/pt/

Avª. 5 de Outubro, nº. 55, R/C Dtº.

8000-075 Faro, Portugal

Phone: 289 823 135 (National landline call)

Email: info@consumoalgarve.pt

Other Regions

Porto

CICAP (Consumer Information and Arbitration Center of Porto)

www.cicap.pt

Center

CACRC (Arbitration Center for Consumer Conflicts in Coimbra)

www.centrodearbitragemdecoimbra.com

Lisbon

CACCL (Consumer Conflict Arbitration Center of Lisbon)

www.centroarbitragemlisboa.pt

Alentejo

CNIACC (National Center for Information and Arbitration of Consumer Conflicts)

Madeira

CACCRAM (Consumer Conflict Arbitration Center of the Autonomous Region of Madeira)

For more information, you can access the Consumer Portal: https://www.consumoalgarve.pt/index.php/pt/

European Union

The European Union has created a website to help consumers submit their complaints about any disputes they are involved in.

https://commission.europa.eu/index_en
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