Dispute and Resolution
Dispute Resolution
Dispute Resolution
At Seafaris, we are committed to providing exceptional service and resolving any concerns fairly, promptly, and transparently.
Customer Complaints
If you are dissatisfied with any aspect of our services, we encourage you to contact us as soon as possible so that we can attempt to resolve the matter amicably.
Complaints may be submitted by email to info@seafaris.pt or by post to:
Contact Information
Seafaris
Marina de Lagos, Loja 5
8600-315 Lagos, Portugal
Phone/Email
info@seafaris.pt
+351 914 736 965
Alternative Dispute Resolution (ADR)
In accordance with applicable Portuguese consumer protection legislation, consumers may refer unresolved disputes to an Alternative Dispute Resolution (ADR) entity for consumer disputes.
Information regarding recognized consumer dispute resolution entities is available through the Portuguese Consumer Portal and other competent authorities. Consumers are encouraged to seek amicable resolution before initiating formal proceedings.
Governing Law and Jurisdiction
These Terms and Conditions, and any disputes arising from the use of our services or website, shall be governed by and construed in accordance with the laws of Portugal.
If a dispute cannot be resolved through negotiation or an applicable ADR mechanism, it shall be submitted to the competent courts of Portugal, which shall have exclusive jurisdiction over the matter